Frequently Asked Questions

FAQ's

Question: What is the difference between your Heavy Duty Commercial, Prosumer, and Light Duty ranges?

Answer:

Broadly, it comes down to weight capacity and corrosion resistance.

If you’re looking for the best of the best and are concerned about corrosion, we’d recommend going for a Premium option from our Heavy Duty Commercial Range made with 304 Stainless Steel. If you are just wanting a light duty option and are on a budget, our Light Duty Range with thinner 202 Grade Stainless Steel offers our best priced options.

And if you are wanting something in the middle that presents excellent quality at an affordable price, our Prosumer Range has Economy 430 and Premium 304 Grade Stainless Steel options that can be used for home OR commercial use. Here are some more distinctions:

Heavy Duty Commercial Range: This is our highest quality range, built to be superior for wet areas, use near the sea, heavy or for the best of the best commercial applications. The Premium Heavy Duty options are completely Stainless Steel, while the Economy Heavy Duty options have a 304 Stainless steel Benchtop and Galvanised Steel Legs and Undershelf.

Prosumer Range: This range is ideal for professional home users, budget conscious commercial users, or anyone seeking excellentquality for the price. It ticks most boxes with its Economy and Premium stainless steel options.

Light Duty Range: This range is the most affordable, intended for light duty, dry use, or those who just need a budget-friendly table.

Question: What is the Economy/Premium Difference in your ranges?

Answer:

Within our Prosumer and Heavy Duty Commercial Range we have an Economy and a Premium variant, which assists our customers purchase more effectively according to their needs and budget. Both offer great, commercial quality tables, but there are some considerable differences that we will outline here.

Prosumer Range: The main difference in the Economy and Premium Variants within this range is that Economy uses Economy-grade 430 Stainless Steel, while Premium uses 304 Grade Stainless Steel. Both are the same thickness and look very similar side by side, the only way you can really tell the difference without scientific analysis is to hold a magnet to the steel - 430 will attract the magnet and true 304 will not attract the magnet (due to the metallic make up). 304 is more resistant to corrosion over time, which is better for wet or commercial food preparation areas.

Heavy Duty Commercial Range: There are a few differences here, but both options importantly feature the Premium 304 Food Grade Benchtop. There are some sub-variant products within the Heavy Duty Commercial Range that both have the Economy/Premium version, including flat benches, splashback benches and sink benchtops.

Premium is completely stainless steel on the legs and undershelf, making it most resistant to corrosion and best for wet areas like butchers or seafood shops, while Economy options have Galvanised Steel legs and undershelves which are still heavy duty, but less resistant to corrosion.

Our Premium Options also feature extra bracing - both in the form of additional U Channel Bracing and also via a 20mm XPF Board placed underneath the Stainless steel sheet making it extra sturdy and better suited for mallet or hammer use. This extra bracing gives higher weight capacities too, with our largest options (2400 x 700mm) being able to hold up to 480kg.

Matching Castor sets are available for both options - the Economy Castor sets are $80 for 4 and $120 for 6 (2.1m+ tables). These Economy castors raise the height of the table to around 995mm.

The Premium Castors are upgraded and come together separately as a Short Leg and Castor kit - the legs are shorter so the benchtop height stays at 900mm and can match your other benches/ovens etc. This set is $250 for 4 and $350 for 6 legged Benches (2.1m+).

The last consideration is that the Economy units match Economy and Premium matches Premium units (e.g the Economy splashbacks are 100mm and Premium splashbacks are 150mm).

Essentially both units are great quality options, but the Premium is the best for corrosive use and most sturdy (if you are looking for that!).

Still confused? Get in touch and let us know what you are planning on using your stainless steel for and we will be able to give you detailed advice and suggestions to assist with your choice.

Question: What grade of stainless steel do you use?

Answer:

The grade varies by range:

Light Duty Range: Our Light Duty Range uses 0.8mm thick 202 grade stainless steel, unless otherwise noted.

Prosumer Range : Our Economy Prosumer benches use 1.2mm thick commercial 430 grade stainless steel, while our Premium Prosumer benches use 1.2mm thick 304 Food Grade Stainless Steel.

Heavy Duty Commercial Range : Both Economy and Premium options use 1.2mm thick 304 Food Grade Stainless Steel on the benchtop.

Question: What type of steel are on the legs and undershelves of your stainless steel benches?

Answer:

Our Light Duty Range of Tables typically have 202 Grade Stainless Steel Legs, unless otherwise noted in the description.

Our Prosumer Range of Tables have Galvanised Steel Legs and Undershelf.

Our Economy Heavy Duty Commercial Range of Tables have Galvanised Steel Legs and Undershelf.

Our Premium Heavy Duty Commercial Range of Tables have thickened 202 Stainless Steel Legs.

Question: How do I properly clean and maintain my Stainless Steel Benchtop?

Answer:

The simplest way to clean your Stainless Steel Benchtop is to wipe it down using a soft cloth or microfibre towel with warm water and a mild dish detergent after each use. Dry after cleaning and avoid any cleaners with ammonia or chloride bases which are corrosive to all stainless steels. Some other tips for cleaning and maintenance include:

Always clean with the grain to reduce fine scratching.

Rinse and dry thoroughly to avoid tea staining.

For fingerprints, use a food-safe stainless cleaner or diluted vinegar, then dry.

For stubborn marks, use a paste of bicarb soda and water, then rinse and dry.

If your table has any tea staining or spotting marks, you can remove these marks with a lightly abrasive scourer/dishwand and a product like CLR. Keep in mind that these develop when a table is left dirty or with other corrosive matter left on it

Avoid bleach, abrasive pads, harsh chlorides, and steel wool.

3M Make a Stainless Steel Polish Product which helps with maintaining and renewing the look for your table.

Question: Can my stainless steel bench be left outside?

Answer:

All our tables can be left outside, but for optimal long term use, this depends entirely on the range and location:

Heavy Duty Range: Our Premium option from the Heavy Duty Commercial Range is the superior choice for wet areas or use near the sea (where corrosion risk is higher). If the table is for use outdoors but undercover and away from the elements, the Economy option is also a very suitable choice with galvanised steel legs and undershelf.

Prosumer Range: If you envisage that the table will be left outside in a wet area, the Premium option is best with its 304 grade stainless steel. If you are on a budget and are happy to clean off the table rain or debris falls on the table, economy and also be a suitable option for long use.

Light Duty Range: We recommend only using this range for dry use, but similar to the economy options from the Prosumer range, this can also be used outdoors if you are willing to care a little more for the unit.

Question: Can I add Castor Wheels, Sinks Splashbacks or other accessories to any standard bench?

Answer:

Yes, many of our items are modular and can be added to or customised as you require:

Castor Wheels: Optional lockable Castor wheels are available for our Prosumer and Heavy Duty Commercial Range.

Sinks and Splashback Benchtops: These are available as separate product categories (e.g., Stainless Steel Benches with Sinks and Stainless Steel Benches with Splashback)

Leg Brace: If you are wanting space underneath your benchtop for an underbench fridge, dishwasher, bins or anything else, then our Leg Brace solution for our Heavy Duty Commercial Range is what you need.

Extra Shelves: We have extra Flat or Piped undershelves and also single or double tier overshelves available for our Heavy Duty Commercial Range.

Question: Do you offer custom sizes, and how do I Get a Quick Quote?

Answer:

No, we don’t manufacture to size. We stock a large variety of bench sizes and we are confident we can configure bench layout to fit most spaces. However, if you require 20 or more benches of a specific size, please call us and we may be able to assist.

Question: How do I pay?

Answer:

You have several easy options to pay: Online, over the phone, or in person. We accept credit card, PayPal, direct deposit, or cash for local pickups in Brisbane. All of our purchases come with a taxinvoice and GST included. If it’s easier for you to pay over the phone,just call us on 0403 741 781 and a friendly member of the team will be waiting to assist (we are available after business hours).

Question: Why are you so much cheaper than your competitors?

Answer:

We hear this often! The answer is simple: we offer a wide range of Stainless Steel Qualities and options to suit all budgets and uses (i.e. the Light Duty, Prosumer and Heavy Duty Commercial Range) - 304 is the best quality, but sometimes it is not the best solution for a specific situation! As an online-focused business, we also keep our business overheads very low, allowing us to price our quality products accordingly and give our customers the best prices

Question: What are your standard delivery times and costs for benchtops?

Answer:

We deliver Australia Wide with our Courier network.

Metro Postcodes: Included in the price at checkout and normally takes around 3 to 6 business days (tracking number included).

Regional Postcodes: There may be a surcharge depending on your postcode - we will be in touch if this applies. Otherwise this service normally takes from 4 to 12 business days depending on your location.

Question: How difficult is it to assemble the benches?

Answer:

All products come in Flat Packs for easy transport with super simple instructions and everything you need included for set up. If anything is confusing, you can always Contact us for help from the friendly support team.

Question: Does my benchtop come with a guarantee or warranty?

Answer:

Yes, you can buy in confidence:

Guarantee: Buy with confidence. If you’re not happy, we’ll work with you on a refund, replacement, or solution. Need to exchange? We can sort that out for you as well.

Warranty: There is a 2 Year Warranty on all products sold (excluding missuse), in addition to your rights under the Australian Consumer Law.

Question: What is your return or exchange policy?

Answer:

We offer a 30-day returns and exchange period. Items should be unused and in original packaging.

Question: Where can I hire a Stainless Steel Table?

Answer:

We offer Stainless Steel Table hire across Brisbane and the Gold Coast, with rentals starting from $10 depending on size and variant. Contact us now for a quick quote.

Question: Do you deliver Australia-wide, and what about remote areas or islands?

Answer:

Absolutely, we deliver throughout Australia. If you’re based in a regional location, remote area, or on an island, our team will reach out directly to confirm any applicable surcharge and ensure your order arrives safely.

Question: What happens if my delivery is damaged in transit?

Answer:

Customer satisfaction is our priority. If your bench arrives with any superficial damage from transit, we’ll promptly arrange a replacement or issue a refund so you can shop with confidence.

Question: What is the recommended load capacity for each range or bench?

Answer:

Our benches and shelving are engineered to support from 80 kg up to 480 kg per shelf or surface, depending on the model. You’ll find weight capacities clearly listed on each product page. If you need confirmation for your specific requirements, our team is always happy to assist.

Question: Are these stainless steel benches suitable for laboratories, cafes, or commercial kitchens?

Answer:

Yes, our stainless steel benches are ideal for nearly any setting where durability, hygiene, and corrosion resistance are essential—including commercial kitchens, cafes, laboratories, workshops, and more.

Question: Can I use yours stainless steel benches for home garages or outdoor BBQ areas?

Answer:

Definitely! Our benches are just as useful in home garages, garden sheds, and outdoor BBQ setups. Wherever you need a reliable, easy-to-clean work surface, we have you covered.

Question: What if my item is sold out? How long is the typical backorder wait time?

Answer:

If your chosen item is currently unavailable, typical backorder times are 2 to 4 weeks. Our team keeps you updated throughout the process and works hard to get your order to you as quickly as possible.

Lead Times for Out-of-Stock / Backorders

Weight Capacity / Load Ratings

Question: Do you offer installation?

Answer:

Yes, we can assemble your stainless steel tables after delivery within the Brisbane region. For installations outside Brisbane, contact us to discuss available options or recommendations.